Refund policy

Alana Christine will except returns for STORE CREDIT or EXCHANGE only.

After the 14th business day your order will be considered FINAL SALE

All Sale items, Swimwear and Accessories are FINAL SALE

Please contact hello@shopalanachristine.com with any questions

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please click here

If your return is accepted, you are responsible for return shipping fees.  Instructions will be provided on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hello@shopalanachristine.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
All Sale items, Swimwear and Accessories are FINAL SALE. 

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the store credit was approved or not. If approved, you’ll be automatically emailed a store credit. 

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@shopalanachristine.com.