Shipping and Returns

*Please expect delays with Covid-19. All carriers are swamped and doing their best to ensure that all orders arrive to your home safely and in a timely manner.

Alana Christine has partnered with UPS to ship your orders safely and in a timely fashion. We ship anywhere in the world using multiple shipping options through UPS. All orders are shipped from our distribution center in Detroit, Michigan.

Though shipping is complimentary, Express shipping is available for a fee at checkout. 

Due to Covid-19 and to ensure that all packages are safely packaged and shipped, please allow 3-5 business days for your order to be processed and shipped. After your package has been shipped, delivery time frames can range from 3-5 business days for standard shipping or 1-3 business days should you choose to purchase express shipping. 

 

All orders placed on the weekend (Friday after 6 pm EST) will begin processing the following Monday; while all orders placed on National Holidays will begin processing on the following business day. Although we try our best to deliver your items in a speedy fashion, Alana Christine LLC does not guarantee specific delivery times. The shipping times listed above are estimated. You may track your order at anytime using the UPS Tracking number Alana Christine LLC sends to you once your order has been processed and shipped.

 

Please Note: Alana Christine LLC is not responsible for lost or stolen packages. In the rare event your package has been lost or stolen please contact UPS (1 (800) 742-5877). By completing a purchase with Alana Christine LLC you are agreeing to our shipping and delivery policy. 

 

International Customers: Alana Christine LLC ships your package DDU, "duties and taxes unpaid". Alana Christine does not collect the VAT, duties and/or taxes and does not predict what your particular charges may be. All applicable customs and import duties and fees, taxes and any other charges are the sole responsibility of the customer. In the event your order requires any of these additional fees, you must pay them in order for your package to clear customs. Customs agents have the right to release or deny release of your package. 

 

Returns

 

Alana Christine LLC will except returns for STORE CREDIT only.

All returns must be made within 14 business days of receipt of goods.

After the 14th business day your order will be considered FINAL SALE

Swimwear and Accessories are FINAL SALE

Please contact hello@shopalanachristine.com with any questions